Shipping policy

Welcome to HERZO! We are committed to providing you with a premium shopping experience. This policy applies to all orders placed on the HERZO independent website. Please read carefully before placing your order to understand the process and terms, and confirm your acceptance of the following.

Shipping Coverage

We currently ship to the following regions:

  • 🇺🇸 U.S. Mainland

  • 🇨🇦 Major regions of Canada (subject to carrier service availability)

We do not ship to Puerto Rico, Guam, American Samoa, or other U.S. overseas territories.

Remote areas (such as Alaska, Hawaii, islands, or carrier-designated hard-to-reach locations) may require additional shipping fees or extended delivery times. At this time, we do not ship to P.O. Boxes or APO/FPO military addresses. Please ensure you provide a valid physical delivery address to avoid delays.

Shipping Origins

We operate multiple fulfillment centers. Orders will be shipped from the nearest warehouse based on inventory and delivery address. Once shipped, you will receive the carrier details and tracking number.

In some cases, items may be shipped separately from different locations depending on stock availability. Estimated delivery times are based on the carrier’s service.

You can track your order anytime on our Order Tracking page.

Processing Time

  • Order Processing: All orders are processed within 1–2 business days (Pacific Time, Los Angeles). Processing time excludes weekends and public holidays.

  • Shipping Days: Orders are shipped Monday through Saturday. No shipments are made on Sundays or public holidays; orders placed then will be processed the next business day.

  • Cut‑off Time: Orders placed and confirmed before 12:00 PM PT (Monday–Saturday) are usually shipped the same day. Orders placed after this time will be processed the next business day.

  • Peak Season: During major sales or holidays (e.g., Black Friday, Christmas, Prime Day), processing may take an additional 1–3 business days due to high order volume.

The delivery times listed below are carrier estimates and do not include the 1–2 business days of processing. Actual delivery may be affected by weather, customs clearance, or holidays.

Shipping Methods & Estimated Delivery

Region

Carrier

Transit time (days)*

Standard Shipping

Free Shipping Threshold

U.S. Mainland

UPS / USPS / FedEx

3–7 business days

$4.9

Free on orders $79+

Canada

USPS International / FedEx / DHL

5–8 business days

$9.9

Not eligible for free shipping;Recipient pays duties and taxes. 

* Delivery times are based on standard carrier services and exclude processing time.

Shipping fees are automatically calculated at checkout. If your address is identified by the carrier as a remote area, the system will display a surcharge at checkout for your confirmation before order submission.

Order Tracking

We provide a tracking system so you can check your package status anytime. Once your order ships, you will receive a confirmation email with your tracking number and link.

You can also:

  • Enter your tracking number on our Order Tracking page

  • Log into your account to view order details

  • Contact our customer service team for assistance

Returns & Exchanges

If you are not satisfied with your purchase, please refer to our Return & Refund Policy for details.

👉 Return & Refund Policy

Shipping Issues

  • Delays / No Updates: Delivery times may be affected by carriers, weather, natural disasters, holidays, or peak seasons. If your order has not arrived within the estimated timeframe, please contact our customer service team.

  • Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please take photos immediately and contact us. We will arrange a refund or replacement depending on the situation.

  • Incorrect Address: If you notice an error in your shipping address after placing an order, please contact us within 48 hours. During this time, we will hold your order to assist with updating the address.

Customer Service

For any questions or assistance regarding shipping, please contact us:

📧 Customer Service & After-Sales: info@herzotools.com

We will respond as quickly as possible. Thank you for your understanding and support.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately and be posted on this page.

Thank you for choosing HERZO. We wish you a pleasant shopping experience!